Users using the services offered by Katuma declare that they are aware and accept these general terms of service.
Owner of Katuma and its Services
Legal Office: Piazza Mascagni, 9 - 10015 Ivrea TO - Italy
Deposit: Piazza Mascagni, 11 - 10015 Ivrea TO - Italy
REA: TO 1146126
In addition to the products offered by its Own Partner Suppliers (hereinafter and within the site identified as "Suppliers"), Katuma carries out promotional activities in favor of Producers in order to allow the purchase of products sold by the latter to users of the Website.
Where generic reference to "Products" is concerned, Katuma Products and Producer’s Products will be considered together.
The Customer (hereinafter referred to as "Customer") is encouraged to print and preserve the terms and conditions of these General Conditions. In the event of changes to the General Terms and Conditions, the General Terms and Conditions published on the Website will apply to the purchase order upon the Customer's submission of the Order.
In the event that the person making the purchase on the Website is not a "consumer or user" as defined in art. 3, paragraph 1, lett. (A) of the Consumption Code, General Conditions won’t apply.
The contracts concluded with Katuma through the Site are governed by these General Conditions in accordance with Italian law. The language available is exclusively the Italian language.
This document constitutes a legal agreement between you, the User, and the company that manages Katuma and governs the use of the Website and, in any case, the use of the provided services. Legal agreement means that the terms of this agreement, once accepted by the User, are binding on the latter. For simplicity, "User", "You", "Yours" and similar terms, both singular and plural, refer to you, the User. "Katuma", "us", "our" and similar terms refer to the company that owns and manages Katuma. "Katuma" refers to this website. "Services" means the features and features you can use through Katuma. "Contract" refers to this document. The contract is in Italian. Other definitions can be found in the "Definitions" section under this Agreement.
Acceptance of the Contract
Deleting Accounts and Closing User Accounts
Registered Users may disable their accounts, request cancellation, or stop using the Service at any time, through the Katuma interface or by contacting the Owner directly.
The Owner, in the event of a breach of these Terms, reserves the right to suspend or close the User's account at any time and without notice.
Content provided by third parties
The Owner does not moderate the contents or links provided by third parties shown on Katuma. The Owner is not responsible for such content and accessibility.
Services provided by third parties
Users may use services or content included in Katuma provided by third parties, but must first view the terms and conditions of such third parties and accept them. Under no circumstances may the Owner be held liable for the proper functioning or availability of services provided by third parties.
Not allowed Use
The Service shall be used in accordance with the terms and conditions set forth herein. Users can’t:
- reverse engineering, decompiling, disassembling, modifying or creating derivative works based on Katuma or any portion thereof;
- circle around the computer systems used by Katuma or its licensors to protect the content accessible through it;
- copy, retain, modify, prepare derivative works or alter in any way any of the contents provided by Katuma;
- use any robot, spider, website search/retrieval application, or any other device, process, or automated means for accessing, retrieving, scraping or indexing any portion of Katuma or its contents;
- rent, dismiss or subcontract Katuma;
- offend, harass, execute mining practices, threaten or otherwise violate others' rights (such as the right to privacy and advertising);
- spread or publish illegal, obscene, illegitimate, defamatory or inappropriate content;
- use Katuma in any other improper mode that violates these Terms.
Each order completed is a request to purchase the products. Orders are subject to availability and discretionary acceptance of the Owner. The user must select the products and check out after having carefully checked and modified the information contained in the order summary. The order is made by confirming it and is subject to payment of the price, taxes and shipping and payment fees indicated in the order summary form.
Emails and documents issued after confirming an order do not constitute acceptance of the order. The contract is concluded at the time of sending the Order Confirmation by the Owner to the email address provided by the User. The Owner reserves the right to not confirm an order by notifying the Customer within 20 days of the purchase, the email associated with his purchase, due to the unavailability of one or more purchased products. In this case, the Owner will refund the User's payment and shipping costs.
Payment of products purchased on the website is made by bank transfer or via PayPal. Payments made with credit cards and prepaid cards are possible within the Paypal payment solution. Therefore, the prepaid credit cards and prepaid cards available are the ones that Paypal can accept. To pay by credit card or prepaid cards you do not need to register with Paypal. Katuma does not store and does not handle any information about payment methods. If the holder of each of these third parties refuses payment authorization, Katuma will not be able to provide the Service and will not be liable for any delay or failure to deliver. Any unaccepted user payment costs will be charged to the User. The commercial invoice will be issued automatically when the ordered is shipped to the recipient. At the first purchase you will be asked to provide the data for the invoice, including the tax code. You may subsequently modify such data. The invoice for each purchase will be sent at the same time as the goods.
Prices and shipping costs
All prices for products on the website are in Euro (€) and, unless otherwise specified, include VAT (Value Added Tax). Shipping charges and any other additional charges, including VAT and expressed in Euros (€), will be expressly and separately indicated in the order form before the user proceeds to the transmission and the email confirmation order. The price of the products can be changed without notice, provided that the price charged to the User will be that posted on the product card at the time of order delivery. The full price indicated in the catalog ("Barred Price") and for which the discount applied by Katuma is calculated, may be: the list price indicated by the supplier or on the results of market surveys (sales price in wine bars and other businesses). The method for calculating the Barred Price varies from product to product. Barred Prices can provide an indication of the value of the product, but in some stores the actual price may be different.
Until the full payment of the ordered product price, the products remain the property of the Owner.
Availability of products
Prices, descriptions, or availability of the products displayed are subject to change without notice. The pictures included are indicative and do not constitute a guarantee of the quality of the products.
If an item ordered is unavailable, the Owner will inform the customer immediately and will reimburse the price that has already been paid.
Products on offer
The Owner reserves, in its exclusive and incontestable discretion, to offer some discounted products for a limited period of time. The conditions under which such tenders are subject are indicated in the bid information sheet. Each bid will be valid until the set deadline and, in any case, until stocks are exhausted.
Use of the Coupons issued by the Owner
The Owner reserves, at its discretion, to offer coupons that may be used for purchases made on Katuma. The Owner may exclude certain products from being purchased with Coupon.
Unless otherwise agreed, the following rules apply to the use of Coupons:
- Each Coupon is valid for only one User and can be used only once in accordance with the terms and timelines set out in the instructions on the website and / or accompanying the Coupon;
- Coupons can’t be combined. You can only use one coupon for each order;
- Some coupons can only be used if their order reaches a minimum amount. In that case, the amount is indicated on the promotion page. Shipping costs and any extra costs do not contribute to reach the spending threshold;
- If, after applying the coupon, the total expense is lower than the minimum threshold for free shipping, shipping costs will be added.
- Partial use of the Coupon is not accepted, neither is a process to complete the checkout later on;
- The coupon must be redeemed exclusively within the period set for the bid to be used. At the expiration of this period, the Coupon will expire automatically, without any possibility for the User to make any claim on it;
- Use of the Coupon is for personal and non-commercial purposes only. It is therefore forbidden to reproduce, counterfeit, trade the Coupon as well as any illicit activity related to the purchase and/or use of the Coupon.
In the event of any breach, the Owner may legitimately refuse to comply with his contractual obligations and expressly reserves the right to act in the appropriate judicial offices in order to safeguard his/her rights and interests.
Fulfillment of the Order
The Order is executed following the terms specified in the summary page and in the Order Confirmation email, subject to the availability of the ordered product. The Owner may not be held responsible for any damage sustained by the User due to delays in delivery that are not subject to unforeseen circumstances
Delivery times are always indicated on the card of each product, during the payment process and on the order confirmation email. Usually shipment takes place within 48H.
AT THE EARLY STAGES OF KATUMA’S WEBSITE, SHIPPING IS EXCLUSIVELY ON THURSDAYS for all orders received by 8 pm on Tuesday.
Le consegne vengono effettuate durante i normali orari lavorativi all'indirizzo indicato dall'Utente, attraverso un corriere in tutto il territorio italiano ad eccezione di Campione d'Italia e Livigno. Il vettore si assume la piena responsabilità del trasporto, dalla presa in carico presso Katuma, fino alla consegna all’indirizzo che ci hai indicato.
In caso di mancato ritiro entro il termine stabilito dal trasportatore, i prodotti verranno restituiti al Titolare, che rimborserà il prezzo dei prodotti, ma non il costo di spedizione. Il Titolare non può essere ritenuto responsabile per errori nella consegna dovuti a inesattezze o incompletezze nella compilazione dell’ordine d’acquisto da parte dell'Utente, né per ritardi nella spedizione o danni eventualmente occorsi ai prodotti successivamente alla consegna al vettore, ove quest’ultimo sia stato scelto ed incaricato dall’Utente.
Should the User receive damaged or damaged parcels from the courier, they will be required to refuse the shipment and Katuma will be responsible for the return of the shipment. If the shipment was made up of more parcels and not all of them were damaged, the user is required to refuse the damaged package by signing the "With Reserve" courier bundle. Katuma will provide for the return of the damaged package and its replacement. Should the replacement product be out of stock, Katuma will contact the User promptly for any replacement or refund of the residual value. Any shipping costs for returning to the sender of the damaged package and returning it to the new one will be paid by Katuma.
Right of withdrawal
When purchasing products or services on Katuma, the Consumer User has the right to terminate the contract without giving any reasons within 30 days. The withdrawal period expires after 30 days from the date on which the User or a third party - other than the carrier and designated by the User - acquires the physical possession of the goods. In order to exercise the right of withdrawal, the User is required to inform the Owner of the decision to withdraw through an explicit statement sent to the indicated contacts.
The terms and conditions of withdrawal and/or redemption applicable to purchases made by non-consumer users are agreed between the Owner and the User.
Effects of recess
If the User withdraws from this Contract, all payments made to the Owner will be refunded, including delivery costs (except for the additional costs resulting from the choice of a delivery type other than the least expensive delivery type Standard provided) without undue delay and in any case not later than 14 days from the date on which the Owner is informed of the User's decision to withdraw from this Contract. These refunds will be made using the same payment methods used by the User for the initial transaction, unless the User has otherwise expressly agreed otherwise; in any case, the User will not be required to bear any costs as a result of such refund. Refunds may be suspended until the receipt of the goods or until the Customer demonstrates that he/she has returned the goods, if not earlier.
The User is kindly requested to return the goods and hand it over to the Owner without undue delay and in any case within 14 days of the date on which he/she has relinquished hthe contract. The term is respected if the User returns the goods before the expiration of the 14-day period. The shipping costs of the Return are sustained by the User. The User is only responsible for the diminution of the value of the goods resulting from the use of the goods other than the necessary procedure to establish their nature, features and operation between the parties at the time of sending the Order Confirmation.
Restrictions on the right of withdrawal
Products returned that are damaged or used in a different way and beyond what is strictly necessary to establish their nature, features and operation, will be reimbursed after deducting the value decrease resulting from damage or use. Refund is excluded when the value decrease is total.
The User is required to include within the parcel a copy of the delivery document received.
Please return the products in their original packaging.
You acknowledge that there are exceptions to the right of withdrawal. For example, the right of withdrawal does not apply to:
- the supply of goods that are likely to deteriorate or expire rapidly;
- the supply of sealed goods that can’t be returned for hygienic reasons or related to health protection and were opened after delivery;
- the supply of alcoholic beverages, the price of which has been agreed at the time of the conclusion of the sales contract, the delivery of which can take place only after thirty days and whose actual value depends on fluctuations on the market that can’t be controlled by Owner.
If one of the abovementioned exceptions applies to the goods purchased by the User, the latter may not exercise the right of withdrawal.
Applicability of withdrawal clauses
The clauses regarding the exercise of the right of withdrawal, as well as the related consequences and exceptions, apply only to the User as being a consumer: that is, to the User acting for purposes other than business and professional activity.
If the products bought is not of Customer's liking or if the User feels that they are not up to Katuma's qualitative standards, they will have to follow the request procedure described on the "money back" page.
The user who buys as a consumer has the right to guarantee the conformity of the products purchased within 24 months from the purchase, provided that the defects are reported within 2 months of their discovery.
In order to exercise the right of warranty, you must contact the Owner with the contact information contained in this document, giving a detailed description of the faulty found.
If the defect of product conformity is found, the User has the right to obtain repair or replacement.
The User also has the right to request the holder a fair price reduction or termination of the contract in the following cases:
- if the repair and replacement were impossible or excessively expensive;
- if the Owner has not provided the repair or replacement of the property within a reasonable time, however not less than 15 days;
- If the replacement or repair previously carried out has caused significant disadvantages to the User.
In order to exercise the right of warranty or to obtain further information about it, you must contact the Owner.
You agree to keep the Owner (as well as any subsidiaries or affiliates companies, representatives, directors, agents, licensors, partners and employees) free from any obligation or liability, including any legal expenses incurred in court’s defense, that they arise in the face of damage caused to other Users or third parties, in relation to content uploaded online, violation of the terms of the law or the terms of these Terms of Service.
Limitations of Liability
The Owner shall, within the limits of applicable law, be liable for any contractual and non-contractual damages to Users or third parties solely when they constitute an immediate and direct consequence of Katuma's business for serious or gross negligence.
The User exempts and solicits the Owner from all liability, within the limits permitted by applicable law, in connection with any damages or claims of any kind and of his her own and/or third party, including direct, indirect, punitive, incidental, special damages , Damages resulting from missed profits, loss of revenue, loss of data or replacement costs arising from or otherwise related to this agreement.
The Owner reserves the right to add, remove features or features or suspend or completely interrupt the provision of the Service, temporarily or definitively. In the event of a permanent termination, the Owner will allow the Users to withdraw their information hosted by the Owner.
Users are not allowed to reproduce, duplicate, copy, sell, resell or exploit any portion of Katuma and its Services without the express permission of the Owner, guaranteed either directly or through a specific reseller program.
All Trademarks, Trademarks, Illustrations, Pictures, Logos that appear on Katuma are trademarks or registered trademarks of Katuma. Its licensees are protected by the laws in force on trademarks and their international treaties.
All trademarks, figurative or trade names, and any other marks, trade names, service marks, word marks, trade names, illustrations, images, logos that appear to third parties are and remain the exclusive property of such third parties or their giving and are protected by the laws in force on the trademarks and their international treaties. The Owner is not in possession of and is authorized to use and/or display them on Katuma within the limits of the agreements entered into with such third parties and for the sole purpose of providing the Service.
Users claim to be of age, according to their applicable law. Minors may only use Katuma with the assistance of a parent or guardian. Under no circumstances can children under 13 use Katuma.
Changes to these Terms
The Owner reserves the right to make changes to these Terms at any time by giving notice to the User through its publication within Katuma. The User who continues to use Katuma after publishing the changes accepts the new Terms without reservation.
End of the contract
The Owner reserves the right to transfer, assign, dispose of or subcontract all or some of the rights or obligations arising out of these Terms, provided that the User's rights herein are not compromised. You may not assign or transfer any of your rights or obligations under these Terms without the written permission of the Owner.
All communications related to Katuma must be sent using the contact information indicated.
Should any clause of these Terms be invalid or ineffective, the aforementioned clause will be deleted while the remaining clauses will not be affected and will remain effective.
Applicable law and competent forum
These Terms and Conditions and any disputes concerning the performance, interpretation and validity of this contract are subject to the law, the jurisdiction of the Country and the sole jurisdiction of the court of the place where the User is based. Exceptions are the exclusive consumer forum, if the law provides for it.
Online dispute resolution for consumers
The consumer in Europe must be aware that the European Commission has set up an online platform providing an alternative dispute resolution tool. This tool can be used by the European consumer to resolve any dispute concerning and/or arising out of contracts for the sale of goods and services entered into on the network. As a result, if you are a European consumer, you can use this platform to resolve any disputes arising out of the online contract stipulated with the Owner. The platform is available at the following link.
The Owner is available to answer any queries submitted by email to the email address published in this document.
The service offered by Katuma as described by these Terms and within Katuma.
The natural or legal person using the Service.
Terms and Conditions (or Terms)
These General Terms of Service, which constitute a legally binding agreement between the User and the Owner.
Received Order Processing
The email that the Owner sends when the order is received.
Indicates the mail the Owner sends at the time the products are shipped to confirm the shipment of all or part of the products purchased.
Any voucher or coupon, paper or computer based, made available at the discretion of the Owner and to use on Katuma for discounts and/or offers promoted by the Owner.